How do I turn on two-factor authentication, and what if I lose my phone?

Two-factor authentication protects your account with a second step: after your password, you enter a 6-digit code from an authenticator app such as Google Authenticator or Authy.

Turning it on

Two-factor authentication is set up on the website.

1. Sign in at my.conservativestates.app and open Settings from the menu under your name.
2. In the Security section, choose Enable 2FA.
3. Scan the QR code with your authenticator app, or type in the code shown under it.
4. Enter the 6-digit code from the app to finish.

Once it is on, the website and the apps ask for a code each time you sign in with your password. In the app, Settings shows whether two-factor authentication is enabled.

Turning it off

In Settings, under Security, choose Disable and confirm with a current code from your app.

If you lost your phone or authenticator app

There are no backup codes, so a person has to help. Email support@conservativestates.app from the email address on your account. We will verify it is you, turn two-factor authentication off, and you can sign in and set it up again on your new device.

If this does not solve it, email support@conservativestates.app with the email address on your account.